Enterprise Agency · Global
Enterprise SLA White Label Program for Global Agency
Enterprise clients demanded SOC-friendly processes and predictable link calendars. White label operations adopted the agency's vendor security questionnaire and quarterly quality audits.
99.2%
On-time placement SLA hit rate
- Client
- Global performance marketing agency
- Duration
- 16 months
- Services
- Enterprise SLA, Security Review, E-E-A-T Audits
SLA on-time rate
88% → 99.2%
+11.2 pts
Enterprise RD / quarter
210 → 385
+83%
YMYL audit pass rate
76% → 97%
+21 pts
Enterprise referring domains
M1M2M3M4M5M6M7M8M9M10M11M12M13M14M15M16
SLA performance by quarter
Q1
Q2
Q3
Q4
Challenge
- Procurement blocked previous offshore link vendors over data handling and password sharing practices.
- Enterprise clients required 90-day placement forecasts for integrated marketing calendars.
- Quality drift on YMYL and finance accounts threatened renewal of two seven-figure retainers.
Approach
- Implemented SSO, least-privilege tool access, and documented outreach retention policies matching client security reviews.
- Published rolling 90-day placement forecasts updated biweekly for each enterprise workstream.
- Ran quarterly E-E-A-T audits sampling live links for publisher fit, anchor mix, and landing-page alignment.
Results
- ✓Placement SLA hit rate reached 99.2% across fourteen enterprise workstreams.
- ✓Both at-risk seven-figure retainers renewed with expanded link scopes in EMEA and APAC.
- ✓Security assessment passed for three Fortune 500 end clients without remediation findings.
“Passing client security reviews used to disqualify link vendors. This program cleared procurement and still hit editorial quality bars.”